Return & Refund Policy

Last Updated: November 2, 2026

At Cozyvella, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return period for eligible items, subject to the conditions outlined below.

1. Return Period

You may request a return within 30 days from the date you receive your order.

To qualify for a return, please contact us within this 30-day period.

Returns requested after the 30-day period may not be accepted, except where required by applicable law.

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be unused and unworn.
• Items must not have been washed.
• Original tags must remain attached and intact.
• Items must remain in their original condition.
• Items must be in a condition that allows them to be resold.

We reserve the right to review returned items to determine whether they meet our return requirements.

Items that have been worn, washed, damaged after delivery, altered, or returned without their original tags may not qualify for a standard return.

3. Non-Returnable and Non-Exchangeable Items

For hygiene and safety reasons, the following items are not eligible for standard returns or exchanges:

• Underwear
• Swimwear

This restriction does not limit any rights or remedies available under applicable consumer protection laws, including for defective, damaged, or incorrectly supplied products.

4. How to Request a Return

To request a return, please contact our customer service team within 30 days of receiving your order.

Please provide:

• Your order number.
• The name of the item you wish to return.
• The reason for your return.
• Supporting photos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions.

Please contact us before sending any items back.

5. Return Shipping Costs

Customers are responsible for a flat return shipping fee of $8.00 per return package.

This fee is charged once per package, regardless of the number of eligible items included in that package.

If items are returned in separate packages, the $8.00 return shipping fee applies to each package.

Please contact our customer service team for return instructions before shipping your package.

Customers are responsible for ensuring that returned items are securely packaged and sent to the designated return address.

6. Return Address

Approved returns should be sent to:

Cozyvella
CLAIRE LOUISIUS
3956 Cocoplum Cir #C
Coconut Creek, FL 33063
United States

This is our business contact, fulfillment and designated return address. Orders are fulfilled and shipped from this location in Coconut Creek, Florida, USA.

Please contact our customer service team for return instructions before sending any items back.

7. Exchanges

Cozyvella accepts exchanges for eligible products.

To request an exchange, please contact our customer service team with your order number and the item you wish to exchange.

All exchange requests are subject to product availability and the applicable eligibility requirements.

Underwear and swimwear are not eligible for standard exchanges.

Please contact us before sending an item for exchange so that we can provide the appropriate instructions.

Any applicable shipping charges will be communicated before the exchange is processed.

8. Refund Processing

Once your returned item has been received and inspected, we will review its eligibility for a refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account depends on your bank, card issuer, and payment provider.

Cozyvella cannot guarantee a specific bank posting date because processing times vary between financial institutions.

If you have questions about a refund that has been issued, please contact your payment provider or bank.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Photos showing the damaged, defective, or incorrect item, if applicable.

Our customer service team will review the issue and assist with an appropriate resolution in accordance with applicable consumer protection laws.

10. Order Cancellations

Before Shipment

Orders may be canceled before they have been dispatched.

If you wish to cancel your order, contact our customer service team as soon as possible and provide your order number.

Once an order has been dispatched, cancellation is no longer available through our standard cancellation process.

After Shipment

If your order has already been shipped, you may:

• Refuse delivery when the carrier attempts to deliver the package; or
• Accept the package and submit a return request in accordance with this policy.

If you refuse delivery, please contact our customer service team so that we can assist with the returned shipment.

Any applicable refund will be reviewed after the returned package is received and assessed, subject to the applicable return conditions.

11. Contact Information

If you have questions about returns, exchanges, refunds, or cancellations, please contact us:

Cozyvella

Contact Person: CLAIRE LOUISIUS

Email: dan1979anne94h@outlook.com

Phone: +1 850-469-5855

Business and Return Address:

3956 Cocoplum Cir #C
Coconut Creek, FL 33063
United States

We appreciate your business and thank you for shopping with Cozyvella.